FAQs
1. Do I need an account to place an order?
No, guest checkout is available. However, creating an account offers these benefits:
- Faster checkout process
- Easy access to order status and purchase history
- Notifications for new releases and exclusive promotions
2. What payment methods are accepted?
We support all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal transactions.
3. How secure is my online order?
Credit card payments are processed via an SSL-secured webpage. Your information is encrypted and transmitted directly to our credit card provider’s network for authorization. We do not store your credit card details on our servers.
4. Are there exchange rate fees?
All transactions are denominated in US Dollars. If your credit card uses a different currency, the total will be converted based on your card issuer’s daily exchange rate on the transaction date.
5. How do I enter my shipping address?
As our website operates in English, all address information (including punctuation) must be entered using English characters. For non-English letters, use approximate English equivalents (e.g., replace "？" with "c").
6. Can I modify my shipping address after ordering?
Once an order is processed or shipped, the shipping address cannot be changed. We recommend using a residential address (not a vacation address), as customs processing times are unpredictable.
7. What is the shipping timeframe, and how can I track my package?
Delivery time depends on your selected shipping option. After shipment, we will email you a tracking number and tracking platform link. We are not liable for delays caused by your country’s customs department.
8. What if items are missing from my order?
If any items are missing, please contact us promptly at support@cleedge.com.
For additional questions, reach out directly via email: support@cleedge.com.