Return & Refund Policy

Cleedge Standard Returns & Refunds Policy


At Cleedge, we strive to ensure every customer is fully satisfied with their jewelry purchase. If you find that the received items do not meet your expectations—whether due to fit, style, or other reasons—we offer a transparent and hassle-free standard returns policy to safeguard your shopping experience.

Eligibility for Standard Returns


You may initiate a return request for any unused, undamaged, and resalable items within 30 calendar days from the date of delivery. To qualify for a return, products must be returned in their original packaging (including all tags, boxes, and accessories) without signs of wear, alteration, or damage caused by improper use.

Upon successful inspection of the returned items, we will process a full refund of the product purchase price. Please note that original shipping fees are non-refundable unless the return is a result of our error (e.g., incorrect item shipped, manufacturing defect).

Promotional Period Policy Adjustment


Please be advised that our standard returns policy may be modified during special promotional periods (such as holiday sales, flash promotions, or limited-time offers). These adjustments may include shortened return windows, specific return conditions, or exclusions for certain promotional items. To avoid any misunderstandings, we strongly recommend reviewing the detailed terms & conditions associated with the specific promotion prior to placing your order.

Returns for Purchases from Authorized Retailers


If you purchased Cleedge products through an authorized third-party retailer (including other e-commerce platforms, brick-and-mortar stores, or resellers), all return, exchange, and refund requests must be directed to the original retailer. Cleedge’s standard returns policy only applies to purchases made directly through our official website or authorized direct sales channels. We kindly ask you to refer to the retailer’s respective returns policy for guidance on their process.

Standard Returns Process (Excludes Black Friday & Promotional Periods)


To initiate a return, please follow these steps for a smooth and efficient process:

  1. Send an email to support@cleedge.com with the subject line "RETURN REQUEST - [Your Order Number]".
  2. In the email, include your full order number, the name and SKU of the item(s) you wish to return, and a brief reason for the return (to help us improve our products and services).
  3. Our customer support team will review your request within 1-2 business days. Once approved, we will send you a pre-paid return label and detailed instructions on how to package and ship the item(s) back to us.
  4. Please ensure the returned items are securely packaged to prevent damage during transit. Attach the provided return label to the package and ship it back within 7 days of receiving the label (failure to do so may result in delayed processing or denial of the return).
  5. Once we receive and inspect the returned items (typically 3-5 business days after delivery to our warehouse), we will confirm eligibility and process the refund. Refunds will be credited to your original payment method within 5-7 business days, depending on your financial institution’s processing time.

Damaged or Defective Items


If you receive an item that is damaged, defective, or faulty upon delivery, please take the following steps to resolve the issue promptly:

  1. Within 14 calendar days of delivery, send an email to support@cleedge.com with the subject line "DAMAGED ITEM - [Your Order Number]".
  2. Include your full order number, a clear description of the damage or defect, and at least 2-3 high-resolution photos/videos showing the issue (including the product in its original packaging, if possible).
  3. Our support team will review your claim within 1 business day. Upon verification, we will offer a solution tailored to your needs—either a full refund, a replacement of the same item, or store credit (at your discretion).
  4. If a replacement or refund is approved, we may request the damaged item to be returned (at our cost) for quality control purposes. We will provide a pre-paid return label and instructions for shipping.

Missing or Incomplete Orders


If your order is incomplete, or if you did not receive an item that was listed in your order confirmation, please follow these steps:

  1. Contact our support team at support@cleedge.com with the subject line "MISSING ITEM - [Your Order Number]".
  2. Include your full order number, the name and SKU of the missing item(s), and a copy of your delivery confirmation (if available).
  3. Our team will investigate the issue by cross-referencing your order details, shipping records, and warehouse inventory. We will provide an update within 2 business days of receiving your inquiry.
  4. Depending on the outcome of the investigation, we will either ship the missing item to you at no additional cost, process a full refund for the missing item, or offer store credit as an alternative.

For any further questions or assistance regarding our returns policy, please do not hesitate to contact our customer support team at support@cleedge.com. We are committed to providing fair and efficient service to ensure your satisfaction with every Cleedge purchase.