Cleedge Order Processing & Shipping Policy

1. Order Processing Time

• Upon successful order placement and confirmation of payment, we initiate the processing workflow within 24 hours.
• Most orders are forwarded to our authorized manufacturing partners or fulfillment centers for dispatch within 72 business hours (3 working days). This timeframe allows us to verify order details (such as size, color, and quantity), conduct quality checks to ensure craftsmanship excellence, and package items securely to prevent damage during transit.
• Please note that processing times may be slightly extended during peak seasons (e.g., holidays, flash sales) or for custom-made items, as we prioritize maintaining the integrity of our products without compromising on quality.

2. Shipping Time & Options

2.1 Standard Secured Shipping & Insurance (In-Stock Items Only)

• USA & Canada: 2–4 weeks from the date of dispatch
• Australia & New Zealand: 2–4 weeks from the date of dispatch
• U.K. & Europe: 2–4 weeks from the date of dispatch
• Other Countries & Regions: 2–5 weeks from the date of dispatch

2.2 Priority Insured Shipping

• Faster processing priority: Your order is prioritized throughout the fulfillment workflow to minimize delays.
• Delivery timeframe: While we strive to expedite dispatch, actual delivery times may remain similar to Standard Shipping (2–4 weeks for major regions, 2–5 weeks for other areas) due to variables such as carrier capacity and international logistics.
• Full insurance coverage: Same as Standard Shipping—your item is protected against loss, theft, or damage during transit.

Important Shipping Notes

• Split Shipments: Some orders may be shipped in separate parcels and arrive on different dates. This occurs when items are stored in multiple warehouses or fulfillments centers, and we dispatch each item as soon as it is ready to ensure you receive your order as efficiently as possible. You will receive a separate tracking number for each shipped parcel.
• Extended Shipping Times: In rare cases, shipping may take longer than the estimated timeframe due to factors beyond our control, including customs clearance delays, carrier service disruptions, peak shipping volumes, or regional logistical challenges. We appreciate your patience and will work with carriers to resolve any delays promptly.
• Order Volume Impact: During periods of high order volume (e.g., promotional events, holiday seasons), shipments may take slightly longer than usual. Rest assured, we never compromise on product quality to expedite fulfillment—each item undergoes the same strict quality checks regardless of order volume. We are committed to getting your order to you as quickly as possible while upholding our standards.

3. Order Tracking

• Tracking Number Activation: Tracking numbers typically take 2–7 business days to update with accurate, real-time information. This delay occurs because carriers need time to scan and process the parcel after it leaves our warehouse.
• Recommended Tracking Tool: We highly recommend using the global all-in-one tracking platform 17track.net to monitor your shipment. This trusted tool supports over 2800+ global carriers and 190+ airlines, providing 99.9% tracking accuracy, real-time updates, and end-to-end delivery status—all in one convenient platform. Simply enter your tracking number to access detailed shipment information.
• Tracking Assistance: If your tracking number shows no updates after 7 business days, please contact our support team with your order number and tracking ID for further investigation.

4. Insured Shipping Coverage

• If your item is lost in transit, arrives damaged, or is defective due to shipping, we will provide a free replacement or process a full refund—no additional cost to you.
• To claim insurance coverage, please submit sufficient proof (including clear photos/videos of the damaged item, packaging, and shipping label; tracking information; and a detailed description of the issue) to our support team within 14 days of delivery. We will review your claim promptly and provide a resolution tailored to your situation.

5. Order Changes & Modifications

• Change Request Window: All requests to modify your order (e.g., size, color, quantity, shipping address) must be submitted via email to support@cleedge.com within 24 hours of placing the order.
• Eligibility for Changes: We can only process changes if your order has not yet been shipped or entered the final stages of processing. Once your order is dispatched, we cannot modify any details, as the parcel will already be in the carrier’s custody.
• Pre-Order Verification: We encourage you to carefully review your order details (size, color, shipping address, etc.) before completing your purchase to avoid the need for changes. This helps us ensure timely fulfillment and prevents disappointment.